Shipping and delivery

We only work with trusted, professional shipping companies to safely deliver your salon equipment throughout Poland and Europe. Delivery time depends on your exact location and the dimensions of your order.

If all products ordered are currently in stock, estimated lead times are as follows:

  • Poland: Delivery of warehouse goods usually takes from 2 to 4 working days.
  • International shipping (Europe): The delivery time depends on the destination country and the selected carrier. You will be informed of it in detail at the ordering stage.

For special transport requirements (e.g. specific access to the premises), contact our team on +48 733 340 790 or write to us at biuro@premiumsalon.pl, stating your order number.

Frequently Asked Questions (FAQ)

We are pleased to announce that for all orders in Poland with a value exceeding PLN 500 we offer free delivery. For smaller orders, transport costs are calculated automatically in the shopping basket, depending on the weight and dimensions of the selected products.

The total cost of delivery is always fully transparent with us. It will be automatically calculated and displayed in your basket during the order summary (even before payment), based on the dimensions, weight of the equipment and the destination address.

We value your time. Orders for products that are physically in stock are usually carefully picked and handed over to the carrier within 24 to 48 hours. Delivery times within Poland are usually the following 2–4 working days.

In the case of equipment ordered on a special basis, our advisor will contact you straight away to confirm your personalised delivery schedule.

Of course. We supply luxury showrooms throughout Europe. For international deliveries, we encourage you to contact us directly at customer service department.

For larger investment orders, we offer bespoke logistics quotations and tailored terms of cooperation – we help optimise transport costs so that delivering equipment to the other end of Europe is as cost-effective as possible for your business.

Our priority is the safe delivery of luxury goods. We work exclusively with trusted, professional freight forwarders.

Due to the size and weight of salon equipment (wash units, chairs), standard delivery is carried out on pallets using the „kerbside” delivery system (i.e. to the first available and safe unloading point in front of the premises).

Please note that the courier service does not include carrying the equipment into your home or assembling it.

As soon as your order leaves our warehouse, you will receive an email and SMS notification directly from the selected courier company. You will find a unique waybill number and a link so that you can monitor the status of your parcel and the estimated delivery date at any time.

We supply high-value equipment, so to ensure the transaction is completely secure, our carriers are required to obtain a signature confirming that you or an authorised member of staff at the showroom have received the goods.

If you would prefer your order to be left without a signature (e.g. in a safe place), please make this clear in the „Special instructions” field when placing your order. Please note, however, that by choosing this option, you assume full responsibility for the equipment from the moment it is left by the courier.

We fully understand that working in a salon can be very hectic. If the courier cannot find you at the address provided, they will usually make another delivery attempt on the next working day or contact you by phone to sort out the details.

We always encourage you to track your parcel using the tracking link you have received.

We take great care to ensure the highest standards of service; however, if for any reason a mistake has been made, please contact us immediately contact. Please call our team on +48 733 340 790 or write to biuro@premiumsalon.pl, by indicating your order number. Our advisor will deal with the matter immediately and organise a smooth exchange so as not to disrupt your salon.