Returns and complaints

We are committed to ensuring your complete satisfaction. Creating luxurious living spaces is a process, and we fully understand that your vision for the interior may change during the design phase. That is why at Premium Salon We offer flexible and transparent returns policies.

If for any reason the equipment you have purchased does not meet your expectations, you have the right to return it to us within 14 days from date of invoice.

Return Policy

We are committed to ensuring that each of our customers receives the highest quality equipment. For this reason, we only accept returns and refunds if the following criteria are met:

  • The product is absolutely new, unassembled and unused.
  • The goods must be returned in their original, intact packaging (Please retain all production cartons and insulation profiles).
  • The equipment must not bear any signs of modification or damage.

Exceptions to the rule

Due to the specific nature of production and the individual approach of each salon, returns, exchanges or cancellations shall not be subject to: goods purchased on sale, non-standard products and equipment imported under special orders.

The refund process

Once we have received your returned equipment and our quality department confirms its impeccable condition, we will immediately process the refund to your account. The cost and organisation of a safe return shipment to our warehouse is the responsibility of the customer.

How to make a return?

It's very simple. All you have to do is contact us within 14 days. Call us on +48 733 340 790 or write to biuro@premiumsalon.pl, and our advisor will guide you step by step through the return process and will be happy to help you with everything.

Frequently Asked Questions (FAQ)

Creating a luxurious space is a process, and your vision for the interior may change. We want you to be completely satisfied, which is why we offer the option to return standard fittings.

For a return to be accepted, the product must be brand new, unused, unassembled and in its original, undamaged packaging (including all internal protective packaging and insulating cardboard).

Get in touch with our adviser, and we’ll be happy to help you through the process.

T Premium Salon We offer flexible terms. You have up to 14 days from the date of issue of the invoice.

We understand that business plans can change at short notice. Standard orders for equipment held in our warehouse can be cancelled before dispatch.

Please note, however, that in the case of products imported on special request, modified or made to individual specifications (so-called ‘special orders’), it is not possible to cancel, exchange or return the order due to the bespoke nature of the equipment.

Due to the nature of promotional offers, equipment purchased as part of a sale, post-sale products and goods at reduced prices are not subject to returns, refunds or exchanges.

The costs and arrangements for a secure return shipment to our warehouse are the responsibility of Customer.

We value your money and your time. As soon as the returned equipment arrives at our warehouse, our quality control department will thoroughly check its condition.

If the product meets all the criteria (it is new, unassembled and in its original packaging), we will immediately initiate the refund process to your account. The transfer is usually credited within a few working days.

If your order has not yet left our warehouse and does not include bespoke equipment, we’d be happy to help you modify it.

Please do this as soon as possible contact Contact our team on +48 733 340 790 or by email at biuro@premiumsalon.pl, so that we can seamlessly tailor your order to your current needs.