Website support

Account, payment and technical issues

At Premium Salon, we care about business relationships and protecting the interests of our beauty partners. For this reason, the prices of advanced equipment are not visible to casual visitors. To gain full access to prices, all you need to do is register for a free account in our shop. The process takes just a moment and immediately unlocks access to our full range.

The total cost of delivery is always fully transparent with us. It will be automatically calculated and displayed in your basket during the order summary (even before payment), based on the dimensions, weight of the equipment and the destination address.

We value your time. Orders for products that are physically in stock are usually carefully picked and handed over to the carrier within 24 to 48 hours. Delivery times within Poland are usually the following 2–4 working days.

In the case of equipment ordered on a special basis, our advisor will contact you straight away to confirm your personalised delivery schedule.

The security of your transactions is an absolute priority for us. When you make a purchase on the Premium Salon platform, all your financial and personal data is transmitted via a secure, encrypted connection (SSL certificate). We only work with reputable payment gateway operators, which guarantees the highest global standard of data protection.

As experts in our field, we make every effort to ensure that the descriptions, technical specifications and prices displayed in our shop are always 100% up to date and accurate.

We do, however, reserve the right to suspend or cancel any order in the event of an unforeseen system error relating to the price or availability of a particular product.

In rare cases such as this, our adviser will contact you immediately to clarify the matter thoroughly and propose a satisfactory solution.