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Frequently Asked Questions (FAQ)
Account, payment and technical issues
How can I see the prices on the website?
At Premium Salon, we care about business relationships and protecting the interests of our beauty partners. For this reason, the prices of advanced equipment are not visible to casual visitors. To gain full access to prices, all you need to do is register for a free account in our shop. The process takes just a moment and immediately unlocks access to our full range.
What payment methods do you accept?
We provide convenient and fully secure forms of payment. All orders are paid in advance before shipment. We accept payments by fast internet transfers, credit cards (Visa, MasterCard) and traditional bank transfers directly to our account. We would also like to remind you that for companies, we offer extremely flexible financing options for investments in the form of leasing or instalments (via the LeaseLink and GRENKE platforms).
If I place an order today, when can I expect the goods to be dispatched?
We respect your time, which is why we maintain an extensive stock at our headquarters in Wrocław. Orders for off-the-shelf products are usually carefully assembled and forwarded to trusted courier companies within 24 to 48 hours of your payment being posted. For non-standard or bespoke equipment, our advisor will contact you promptly to arrange a personalised delivery schedule.
What is the security policy for payments on your website?
The security of your transactions is an absolute priority for us. When you make a purchase on the Premium Salon platform, all your financial and personal data is transmitted via a secure, encrypted connection (SSL certificate). We only work with reputable payment gateway operators, which guarantees the highest global standard of data protection.
Our prices, product availability and accuracy of information
As experts in our field, we make every effort to ensure that the descriptions, technical specifications and prices presented in our shop are always up-to-date and error-free at 100%. However, we stipulate that in the event of an unforeseen system error regarding the price or availability of a particular product, we have the right to withhold or cancel such an order. In rare situations of this kind, our advisor will immediately contact you to clarify the matter honestly and propose a satisfactory solution.