{"id":554,"date":"2026-03-15T23:32:00","date_gmt":"2026-03-15T22:32:00","guid":{"rendered":"https:\/\/premiumsalon.pl\/?page_id=554"},"modified":"2026-06-18T08:33:34","modified_gmt":"2026-06-18T06:33:34","slug":"zwroty-i-refundacje","status":"publish","type":"page","link":"https:\/\/premiumsalon.pl\/en\/zwroty-i-refundacje\/","title":{"rendered":"Returns and complaints"},"content":{"rendered":"<p class=\"wp-block-paragraph\">We are committed to ensuring your complete satisfaction. Creating luxurious living spaces is a process, and we fully understand that your vision for the interior may change during the design phase. That is why at <strong>Premium Salon<\/strong> We offer flexible and transparent returns policies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If for any reason the equipment you have purchased does not meet your expectations, you have the right to return it to us within <b>14 days from date of invoice<\/b>.<\/p>\n\n\n\n<h2 id=\"warunki-przyjecia-zwrotu\" class=\"wp-block-heading\"><b>Return Policy<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We are committed to ensuring that each of our customers receives the highest quality equipment. For this reason, we only accept returns and refunds if the following criteria are met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is absolutely <b>new, unassembled and unused<\/b>.<\/li>\n\n\n\n<li>The goods must be returned in their <b>original, intact packaging<\/b> (Please retain all production cartons and insulation profiles).<\/li>\n\n\n\n<li>The equipment must not bear any signs of modification or damage.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"wyjatki-od-reguly\" class=\"wp-block-heading\"><b>Exceptions to the rule<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the specific nature of production and the individual approach of each salon, returns, exchanges or cancellations <b>shall not be subject to<\/b>: goods purchased on sale, non-standard products and equipment imported under special orders.<\/p>\n\n\n\n<h2 id=\"proces-zwrotu-srodkow\" class=\"wp-block-heading\"><b>The refund process<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once we have received your returned equipment and our quality department confirms its impeccable condition, we will immediately process the refund to your account<i>. The cost and organisation of a safe return shipment to our warehouse is the responsibility of the customer.<\/i><\/p>\n\n\n\n<h2 id=\"jak-dokonac-zwrotu\" class=\"wp-block-heading\"><b>How to make a return?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It's very simple. All you have to do is contact us within 14 days. Call us on <b>+48 733 340 790<\/b> or write to <b>biuro@premiumsalon.pl<\/b>, and our advisor will guide you step by step through the return process and will be happy to help you with everything.<\/p>\n\n\n\n<h2 id=\"czesto-zadawane-pytania-faq\" class=\"wp-block-heading\">Frequently Asked Questions (FAQ)<\/h2>\n\n\n\n<section class=\"wp-block-greenshift-blocks-row alignfull gspb_row gspb_row-id-gsbp-223a8b0\" id=\"gspb_row-id-gsbp-223a8b0\"><div class=\"gspb_row__content\"> \n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--12 gspb_col-id-gsbp-a1af0f1\" id=\"gspb_col-id-gsbp-a1af0f1\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-border-color has-palette-color-10-border-color is-layout-flow wp-block-accordion-item-is-layout-flow\" style=\"border-width:1px\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\"><span class=\"wp-block-accordion-heading__toggle-title\">What if I don't like the product I ordered or don't need it when I receive it?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"wp-block-paragraph\">Creating a luxurious space is a process, and your vision for the interior may change. We want you to be completely satisfied, which is why we offer the option to return standard fittings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a return to be accepted, the product must be brand new, unused, unassembled and in its original, undamaged packaging (including all internal protective packaging and insulating cardboard).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/premiumsalon.pl\/en\/kontakt\/\" data-type=\"page\" data-id=\"470\">Get in touch<\/a> with our adviser, and we\u2019ll be happy to help you through the process.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-border-color has-palette-color-10-border-color is-layout-flow wp-container-core-accordion-item-is-layout-534a3a1e wp-block-accordion-item-is-layout-flow\" style=\"border-width:1px\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\"><span class=\"wp-block-accordion-heading__toggle-title\">How long do I have to return the product?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"wp-block-paragraph\">T <strong>Premium Salon<\/strong> We offer flexible terms. You have up to&nbsp;<strong>14 days<\/strong>&nbsp;from the date of issue of the invoice.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-border-color has-palette-color-10-border-color is-layout-flow wp-block-accordion-item-is-layout-flow\" style=\"border-width:1px\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\"><span class=\"wp-block-accordion-heading__toggle-title\">Can I cancel my order if I change my mind?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"wp-block-paragraph\">We understand that business plans can change at short notice. Standard orders for equipment held in our warehouse can be cancelled before dispatch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note, however, that in the case of products imported on special request, modified or made to individual specifications (so-called \u2018special orders\u2019), it is not possible to cancel, exchange or return the order due to the bespoke nature of the equipment.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-border-color has-palette-color-10-border-color is-layout-flow wp-block-accordion-item-is-layout-flow\" style=\"border-width:1px\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\"><span class=\"wp-block-accordion-heading__toggle-title\">Can I get a refund for discounted or sale goods?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"wp-block-paragraph\">Due to the nature of promotional offers, equipment purchased as part of a sale, post-sale products and goods at reduced prices are not subject to returns, refunds or exchanges.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-border-color has-palette-color-10-border-color is-layout-flow wp-block-accordion-item-is-layout-flow\" style=\"border-width:1px\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\"><span class=\"wp-block-accordion-heading__toggle-title\">How much does it cost to send back (collect) returned items?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"wp-block-paragraph\">The costs and arrangements for a secure return shipment to our warehouse are the responsibility of <strong>Customer<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-border-color has-palette-color-10-border-color is-layout-flow wp-block-accordion-item-is-layout-flow\" style=\"border-width:1px\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\"><span class=\"wp-block-accordion-heading__toggle-title\">How long will my refund take?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"wp-block-paragraph\">We value your money and your time. As soon as the returned equipment arrives at our warehouse, our quality control department will thoroughly check its condition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the product meets all the criteria (it is new, unassembled and in its original packaging), we will immediately initiate the refund process to your account. The transfer is usually credited within <strong>a few working days<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-border-color has-palette-color-10-border-color is-layout-flow wp-block-accordion-item-is-layout-flow\" style=\"border-width:1px\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-7\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\"><span class=\"wp-block-accordion-heading__toggle-title\">Can I amend my existing order?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"wp-block-paragraph\">If your order has not yet left our warehouse and does not include bespoke equipment, we\u2019d be happy to help you modify it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do this as soon as possible <a href=\"https:\/\/premiumsalon.pl\/en\/kontakt\/\" data-type=\"page\" data-id=\"470\">contact <\/a>Contact our team on&nbsp;<strong>+48 733 340 790<\/strong>&nbsp;or by email at&nbsp;<strong>biuro@premiumsalon.pl<\/strong>, so that we can seamlessly tailor your order to your current needs.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n <\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>Zale\u017cy nam na Twojej pe\u0142nej satysfakcji. Tworzenie luksusowych przestrzeni salonowych to proces, a my doskonale rozumiemy, \u017ce na etapie projektowania wizja wn\u0119trza mo\u017ce ulec zmianie. Dlatego w Premium Salon oferujemy elastyczne i przejrzyste zasady zwrot\u00f3w. Je\u015bli z jakiego\u015b powodu zakupione wyposa\u017cenie nie spe\u0142nia Twoich oczekiwa\u0144, masz prawo zwr\u00f3ci\u0107 je do nas w ci\u0105gu 14 dni [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"#gspb_row-id-gsbp-223a8b0{justify-content:space-between;margin-top:0;display:flex;flex-wrap:wrap;margin-bottom:0}#gspb_row-id-gsbp-223a8b0>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap;max-width:900px}.gspb_row{position:relative}div[id^=gspb_col-id]{box-sizing:border-box;position:relative;padding:var(--gs-row-column-padding, 15px min(3vw, 20px))}#gspb_col-id-gsbp-a1af0f1.gspb_row__col--12{width:100%}@media (max-width:575.98px){#gspb_col-id-gsbp-a1af0f1.gspb_row__col--12{width:100%}}","footnotes":""},"class_list":["post-554","page","type-page","status-publish","hentry"],"blocksy_meta":{"page_structure_type":"type-3","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"_links":{"self":[{"href":"https:\/\/premiumsalon.pl\/en\/wp-json\/wp\/v2\/pages\/554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/premiumsalon.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/premiumsalon.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/premiumsalon.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/premiumsalon.pl\/en\/wp-json\/wp\/v2\/comments?post=554"}],"version-history":[{"count":5,"href":"https:\/\/premiumsalon.pl\/en\/wp-json\/wp\/v2\/pages\/554\/revisions"}],"predecessor-version":[{"id":6313,"href":"https:\/\/premiumsalon.pl\/en\/wp-json\/wp\/v2\/pages\/554\/revisions\/6313"}],"wp:attachment":[{"href":"https:\/\/premiumsalon.pl\/en\/wp-json\/wp\/v2\/media?parent=554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}